Overview

As a customer care associate, your goal will be to create exceptional experiences for our clientele through prompt, genuine and friendly service. You will:

 

• Develop, manage and maintain strong customer relationships through outstanding and consistent customer experiences;

• Apply problem-solving skills to ensure clients are happy;

• Acquire and refine your knowledge of the store’s policies and products to answer customer enquiries without assistance

 

Job Description

• Assist clients in finding the right size using their measurements and our size guide;

• Answer all enquiries related to the company, future purchases or existing orders;

• Manage order exchanges and returns using our store policy;

• Keep the email inbox organized at all times;

• Weekly reports of the enquiries, report to management 

 

Qualifications

We are not looking for specific experience or qualifications for this position - we’ll teach you what you need to know. We look for hustle, passion and ability to think quickly. This position is for you if you:

   

• Have outstanding communication skills;

• Pay close attention to detail;

• Are outgoing and have a passion for exceptional service;

• Learn quickly and have intermediate to advanced computer skills;

• Have advanced reading and writing skills in English, ideal candidate is fluently bilingual;

• Are based in Montreal, Canada

  

Compensation

• A competitive hourly wage;

• Flexible work from home or studio schedule, you choose;

• A meaningful employee discount on regular priced merchandise;

• Opportunity to work alongside the brand’s founder/designer and learn about Ecommerce, creative direction, and more

 

Think you're the right fit? Send your resume to careers@quatreswim.com. 

  

Quatre is an Equal Opportunity employer. We believe in providing an inclusive workplace where all individuals have opportunity to succeed.