We want you to love your new Quatre Swim. If you change your mind about your purchase within 14 days of receiving it, we’ll be happy to help you with a return or exchange. 

free and easy exchanges + returns

    

New return policy — applicable for orders placed on or after June 17th

For orders placed before June 17th, click here
    
Canada / US Orders 75$ + 
  • Prepaid return label provided
  • 10$ restocking fee deducted from your refund
  • No restocking fee for store credit returns
 
Canada / US Orders under 75$
  • Prepaid return label provided
  • 16$ return shipping + restocking fee deducted from your refund
  • 10$ restocking fee for store credit returns
International Orders
  • No return label provided
  • 10$ restocking fee deducted from your refund or store credit
For exchanges, please note that we will issue a store credit for you to reorder the requested item(s). You will be able to change the shipping address and shipping method if needed.

House rules:
  • Return the items how you received them - stains, odours and other signs of wear will not be accepted
  • The hygiene label must be intact - once it goes, so does the possibility of returning or exchanging your item(s)
  • All original tags must be attached
  
If your items meet the above requirements, click here.

  • Please note that we do not offer order cancellations - if you would like to make modifications to the order, please email us at hello@quatreswim.com as soon as possible.
  • Quatre Swim monitors returns to identify potential misuse or abuse of our policies. We reserve the right to refuse this service to anyone.